Because we are shipping perishable products, it is critical that someone is at your office or residence to sign for your shipment upon arrival. The delivery truck will not leave the product without a signature. We ship next day delivery only. Inspect the package before opening it to make sure there is no leaking or damage to the exterior of the package which may indicate improper handling during shipment. If the packaging or the product was damaged during delivery, refuse the order and contact us immediately so we can rectify the situation. Next, open the box and inspect the live lobsters or seafood products. If you ordered live product, the lobsters should be cool and damp and show some reaction when handled. If they are droopy and show little activity, they have tired during the trip and need to be cooked that day.

If you need to store your lobsters or seafood products prior to cooking, you must place them in the coldest part of your refrigerator or cooler and keep them moist with a damp towel or newspaper.

DO NOT KEEP THE LOBSTERS SUBMERGED IN ANY KIND OF FRESH/SALT WATER OR PUT THEM IN THE FREEZER...THEY WILL DIE IMMEDIATELY!

If you keep them at a cold temperature, they will stay in their “hibernation state” until you are ready to cook them. We recommend that you cook your lobsters the same day that you receive them for the freshest taste.

CANCELLATION POLICY

No refunds or credit will be issued unless the cancellation is requested 48 hours prior to the ship date. You may cancel your order either on-line or by calling 1-800-222-5096.

SHIPPING SCHEDULE

• All orders must be placed the day before (by noon Eastern time) your scheduled delivery date.
• Delivery days are Monday through Thursday only.
• You will receive confirmation of your order and delivery verification by e-mail.

Privacy Policy Statement

MASSE’S SEAFOOD is committed to protecting your privacy. We have designed our web site to allow you to visit most areas without identifying yourself or supplying personal information. For those areas where you are requested to provide identifiable information, we assure you that it will only be used to support your customer relationship with MASSE’S SEAFOOD.

What information do we collect?
On some MASSE’S SEAFOOD web site pages, we may request information, which requires a response. We may ask for information when you register for a service or order products from our online catalog. Therefore, we may need your name, Email address, phone number, credit card number, etc. in order to fulfill your request. We may also use that information to provide you with additional services or information in which you might be interested.

Disclosure
We do not disclose your personal information unless the following conditions are met:

• You provide to us a specific written consent, or
• We are required by law.

Be assured we do not sell, rent, lease or share your personal information with any individual, group or company outside MASSE’S SEAFOOD. Your personal information is only used for the purpose it was collected and not shared within MASSE’S SEAFOOD departments.

About "Cookies"
When browsing a web site, a cookie identifies only your computer browser. Under no circumstances can a cookie identify you as an individual to this or any other site. Any cookie set on your computer by MASSE’S SEAFOOD is used for the sole purpose of identifying you as a return site visitor, and is not shared with any other Web site. This allows us to identify general information and respond with internal marketing strategies, based on preferences or interests you have indicated while visiting the site. If you would rather not take advantage of the benefits made possible by cookies, most browsers allow you to reject them or to choose which cookies to accept. For further information about cookies, please refer to the U.S. Department of Energy, Information Bulletin, I-034: Internet Cookies.

Public Forums
This site may provide chat rooms, forums, and message boards to its users. It is your option as to the amount of information you provide in these areas. Please remember that these are public areas and any information you submit is available to all.

Email and "Send a Comment"
This site provides opportunities to "send a comment" or to send email to MASSE’S SEAFOOD personnel. This email system is equivalent to your regular email system. It is not encrypted. Please be aware of how much personal information you provide in these areas.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

High-level encryption ensures protection when providing sensitive data such as credit card information and forms that request personal information. We have also put in place managerial procedures to safeguard and secure the information we collect online and all employees sign and agree to abide by confidentiality policies.

Children's Guidelines
This web site does not contain content directed at children under the age of 13. However there may be information available on this or other Web sites that is in the parent/guardian’s opinion is inappropriate for minors. We therefore encourage you to provide guidelines to your children and to supervise and monitor their activities in cyberspace.

Choice/Opt-Out
Although many users appreciate receiving newsletters or other information, we recognize the importance of providing you with the option to decline. At any time, you may contact the webmaster by e-mail and advise that specific communications be discontinued. Please specify which items you wish discontinued and include your e-mail address.

Postal mail may be sent to:
MASSE’S SEAFOOD
1329 Memorial Drive
Chicopee MA 01020
Wholesale: 413-536-6603; 1-800-222-5096
Fax: 413-536-7344

How you can correct your information/inaccuracies
To meet the Fair Information Practices as defined by the U. S. Government, inaccuracies in personal information may be corrected by sending e-mail or postal mail as described above, Changes will be acknowledged by the same method as the change request.

Contacting the MASSE’S SEAFOOD web site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact the Webmaster by e-mail, postal mail or phone, as previously indicated.

Privacy outside the MASSE’S SEAFOOD website
Once you click to another website, this MASSE’S SEAFOOD Privacy Policy no longer applies.